Repair Services

Shipping Your Module

Unless you are ordering a repair kit or refurbished module, you will need to remove your defective module and ship it to us for repair.
Ship your module along with a printed copy of your invoice, and payment (if paying by business check or moneyorder) to:

ModuleMaster
2006 South Main
Moscow, ID 83843
USA

For removal instructions, just look for the icon in the repair description.
Packing and shipping instructions

Turn Around Time

All modules have a typical 2-3 business day in-shop turn-around time unless otherwise stated. Occasionally, a module will have a technical complication which will extend the turn-around time. If you are concerned that your repair is taking too long, please give our customer support a call at 208-892-0764 (Mon-Fri, 8am – 5pm PST). We will make every attempt to contact you if your module will take longer than normal or has a technical issue not normally covered by the repair.

Modules including (but not limited to) the Bosch 5.7, Bosch 8.0, and Audi TT clusters require a minimum 5 business day turn-around time.

Troubleshooting

If your repaired module does not function properly after reinstalling, please give us a call and one of our technicians will help you resolve the issue. You may also check our Frequently Asked Questions for answers to many of the most common problems.

Warranty

All of ModuleMaster’s repairs are covered by our 5-year Warranty unless otherwise stated. Some repairs have a lifetime warranty (see repair description).

Purchased Modules

Ordering a Core

When purchasing a replacement core, please call so we can confirm that we have your part number in stock. Purchased cores are shipped within 1-2 business days.

Troubleshooting

If your purchased core does not function properly after installing, please give us a call and one of our technicians will help you resolve the issue. You may also check our Frequently Asked Questions for answers to many of the most common problems.

Warranty

Purchased core modules are covered by our 5-year Warranty unless otherwise stated.